SHIPPING POLICY

We ship all all of our orders 1-3 days after they have been received. Wholesale orders ship 1-10 days after they have been received depending on the size. Most wholesale orders are made-to-order which is why it takes a little bit longer. We ship all our orders using Canada Post Regular Parcel. Regular parcel is usually delivered in 2-3 days for local destinations, 5 days for regional destinations and up to 9 days for national destinations. Once your order has been shipped you will receive a shipping notification that will include your tracking number. If you would like to have your order expedited, please let us know and we will do our best!

RETURN POLICY

At West Thirteen, we conduct thorough inspections of all our products before they are sold and shipped out in order to ensure the highest level of quality. We do not accept any returns or exchanges on candles that have already been burned.

If a candle is damaged during shipping, we will replace the candle as long as photographic proof of damage is sent to us 7 days after the delivery date. 

You may also exchange your candle for another scent of the same size within 14 days of the purchase. If the order has been shipped, the buyer is responsible for all costs incurred to return the product. 

PAYMENT METHOD

We accept any major credit cards as payments through this website. For wholesale orders we also accept cheques. 

WHOLESALE INQUIRIES

We offer wholesale prices for anyone looking to stock our products in their store. Please contact us directly with an idea of the products you wish to stock so we can give you an accurate price list. Our prices vary depending on how big the order is, the larger the order the larger the discount.

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